Your order will be fulfilled next business day and shipped for free via USPS First Class (estimated 5 to 7 business days). Express shipping via USPS Priority is also available for an additional fee. *Please note that some delays may occur due to COVID.

Eddie® is a medical device used during sexual activity, so we are unable to accept any devices that have been used or delivered. For one-time and initial subscription purchases, you can get a refund for the full cost of your order, minus $25 per Eddie (as long as it's in the first 60 days of receiving your order.) This covers shipping, handling, fulfillment, and payment processing. Express shipping costs, replacement tension bands, and carrying cases are not eligible for refunds.

If you are requesting a resize or a refund, you may be asked to submit a photo of all your Eddies cut in half before your refund is processed. (Standard household scissors should work.)

Situations vary depending on your order details:

One-Time Purchase Refunds

• If you placed a one-time purchase order and would like a refund, you're eligible to receive a full refund for your order minus $25 per Eddie.

Subscription Refunds

• If you have a subscription and would like a refund on your first delivery, you're eligible to receive a full refund for your order minus $25 per Eddie.
• If you have a subscription and would like a refund on the second delivery, you have two options:
  • If you refuse the shipment, you're eligible to receive a full refund for your order minus $25 per Eddie. Please contact [email protected] if you have questions about refusing deliveries.
  • If you receive the shipment, you're eligible to receive a 35% store credit per Eddie.

For help with a refund, please reach out to us at [email protected]. For the fastest service, use the same email address you used to place your order.

Free resizes are included with all orders, which allows you to resize your Eddie® for free, as many times as you need, as long as it’s a different size as your other orders!

If you request a refund after resizing your Eddie, you may be asked to submit a photo of all your Eddies cut in half before your refund is processed. (Standard household scissors should work.)

For help with resizing, reach out to us at [email protected]. For the fastest service, use the same email address you used to place your order.

We recommend trying Eddie® alone, first, before trying it with a partner, to become familiar with how it feels and works. Eddie can be worn when your penis is flaccid (soft) or erect (hard). Wear Eddie at the base of your penis, in front of the testicles, with the opening facing down. Eddie can be used before, during, or after foreplay or intercourse. It depends on your preference, and what provides the best result for you and/or your partner.

Eddie® by itself was not designed to help you achieve an erection, but the ED Guide video series has information and exercises focusing on sex, arousal, achieving erections, and more.