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"This information does not constitute medical advice and it should not be relied upon as such. Consult with your doctor before modifying your regular medical regimen."

© 2022 Copyright Giddy® | All Rights Reserved.
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Welcome to the Eddie® Customer Service Tool!

This automated tool is designed to answer all of your questions quickly and easily, without having to wait on hold. Hit CONTINUE to get started.

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Welcome to the Eddie® Customer Service Tool!

Have you already purchased an Eddie®?

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Ok! How can we help?

We’d love to answer your questions! Call, chat, or email Customer Support or call a Nurse at any time during normal business hours

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Chat

To open the chat and start talking to an Eddie by Giddy expert, please hit LAUNCH CHAT.

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Phone hours: 9-12/1-5 CST

(512) 270-3980

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Top FAQs

Here are some of the most frequently asked questions from Eddie users.

How do I get a different size?

Free resizes are included with all orders, which allows you to resize your Eddie® for free, as many times as you need, as long as it's a different size as your other orders!

If you request a refund after resizing your Eddie, you may be asked to submit a photo of all your Eddies cut in half before your refund is processed. (Standard household scissors should work.)


For help with resizing, reach out to us at [email protected]. For the fastest service, use the same email address you used to place your order.

How do I get a refund?

Eddie® is a medical device used during sexual activity, so we are unable to accept any devices that have been used or already processed. For one-time and initial subscription purchases, you can get a refund for the full cost of your order, minus $25 per Eddie (as long as it's in the first 30 days of receiving your order.) This covers shipping, handling, fulfillment, and payment processing. Express shipping costs, replacement tension bands, and carrying cases are not eligible for refunds.

If you are requesting a resize or a refund, you may be asked to submit a photo of all your Eddies cut in half before your refund is processed. (Standard household scissors should work.)


For help with a refund, please reach out to us at [email protected]. For the fastest service, use the same email address you used to place your order.

What does Eddie feel like?

Eddie is a polycarbonate/ABS alloy coated in medical-grade, multilayer proprietary thermoplastic elastomer (TPE) that is environmentally-friendly and resistant to chemicals and abrasions. Eddie is durable, soft to the touch, and free of PVC, latex, and phthalates.

Wearing Eddie®

We recommend trying Eddie® alone, first, before trying it with a partner, to become familiar with how it feels and works. Eddie can be worn when your penis is flaccid (soft) or erect (hard). Wear Eddie at the base of your penis, in front of the testicles, with the opening facing down. Eddie can be used before, during, or after foreplay or intercourse. It depends on your preference, and what provides the best result for you and/or your partner.

Eddie® by itself was not designed to help you achieve an erection, but the ED Guide video series has information and exercises focusing on sex, arousal, achieving erections, and more.

How fast is shipping?

Your order will be fulfilled next business day and shipped for free via USPS First Class (estimated 5 to 7 business days). Express shipping via USPS Priority is also available for an additional fee. *Please note that some delays may occur due to COVID.

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Did you purchase from EddiebyGiddy.com?


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Where did you place your order?


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How can we help?

Please choose from the following options.

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Resize Form (Walmart)

Please fill out the form below to receive your free resize. Note: Walmart requires a photo of the receipt from your Eddie purchase. Forgot your size? see sizing chart here

Accepted file types: .jpg and .png

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Resize Form (Amazon)

Please fill out the form below to receive your free resize. Note: You will need your Amazon order number, desired size, and shipping info. see sizing chart here

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Resize Form

Please fill out the form below to receive your free resize. Note: You will need to know where you got your Eddie®, desired size, and shipping info. see sizing chart here

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Top FAQs

Here are some of the most frequently asked questions from Eddie users.

How do you wear Eddie?

Eddie can be applied when your penis is flaccid (soft) or erect (hard).

Place Eddie at the base of your penis, in front of your testicles, with the opening facing down.

Wrap one of the tension bands around the ends of the device. Use the blue band for less constriction, or use the orange band for maximum constriction.

For those with limited hand strength, an alternative method is to wrap the tension band around Eddie before placing it on your penis, then gently pull Eddie apart to create a wider opening, while sliding it down onto the base of your penis. You can also try covering the device in lubricant to assist.

Talk to your doctor before using Eddie. We recommend trying Eddie alone, first, before trying it with a partner, to become familiar with how it feels and works.

When do I put Eddie on?

Eddie can be worn when your penis is flaccid (soft) or erect (hard). It can be used before, during, or after foreplay or intercourse. It depends on your preference, and what provides the best result for you and your partner. Eddie by itself was not designed to help you achieve an erection, but the ED Guide video series has information and exercise focusing on sex, intimacy, arousal, achieving erections, and more.

We recommend trying Eddie alone, first, before trying it with a partner, to become familiar with how it feels and works.

Can I use Eddie with pumps and pills?

For men with mild to moderate ED, Eddie can be used as a standalone option. For men with moderate to severe ED, Eddie can be used simultaneously with ED medications, a vacuum pump, or other treatments as indicated by a medical provider. Always talk to your doctor before introducing a new ED treatment.

How long can I wear Eddie?

We recommend wearing Eddie for no longer than 30 minutes at a time, and waiting 60 minutes in between uses. Refer to the Instructions for Use and safety warnings included with your Eddie for more information.

How long will Eddie last?

Eddie is made from durable, medical-grade materials that will last an extended period of time if you follow the usage, cleaning, and storage instructions. We recommend replacing your Eddie every 3-4 months to keep it as effective and hygienic as possible.

You might also replace your Eddie if:

  • You have changed sexual partners
  • You or your partner is suffering from a viral bacteria, or contagious medical condition
  • Your Eddie has lost tension or cleanliness from frequent use
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Sorry about that.

For all issues other than resizes, you'll need to contact the seller of your Eddie®.

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You've reached the end of the tool. Please select RESTART if you have another question. Have a great day!

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Sizing Chart

Please select PREVIOUS to go back to the resize form.

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Login

An account was automatically created when you purchased Eddie. Login with the email address used to place your order. If you're unsure, select "Forgot Password" to reset it.

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Has your Eddie® order already been delivered to you?

If you received an order but it's incorrect, choose YES. If your tracking information shows it is still on the way, choose NO.

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How can we help you?

Please choose from the following topics.

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How can we help you?

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Free Resize

In order to see results, Eddie must be the right size. That's why we include resizes for free. Want to try a different size?

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Next Steps

To complete your refund, we ask that you upload a photo of your Eddie cut in half. Standard household scissors should work.

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Upload photo of Eddie® cut in half

To complete your refund, we ask that you upload a photo of your Eddie cut in half. Standard household scissors should work.

Accepted file types: .jpg and .png

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We're Sorry!

Unfortunately, it looks like your order was placed outside of the 30 day guarantee period, as well as our added 15 day grace period. As a courtesy, we'd like to offer you $30 off your next order.

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Wrong Order Form

Sorry if you're experiencing issues with your order. Please fill out the form below and we'll fix the issue within 24 hours.

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Wrong Order Form

Sorry if you're experiencing issues with your order. Please describe the issue in the form below and we'll fix it asap.

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Replacement Orders

We're sorry to hear about your experience. It looks like the one-time replacement offer on your account already been redeemed, so we'd like to offer you $30 off the price of a new order.

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Replacement Orders

We're sorry to hear about your experience. We would like to offer you a one-time replacement Eddie for $25, which includes shipping and handling.

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Sorry about that.

Unfortunately, it looks like your order was placed outside of the 30 day guarantee period, as well as our added 15 day grace period. As a courtesy, we'd like to offer you $30 off your next order.

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Thanks!

A ticket has been created for your subscription renewal, including the $30 discount. You should receive a confirmation email in the next 24 hours.

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Update Subscription

To make changes to your subscription, select "Subscriptions" in your account dashboard in order to make any changes.

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Placing a Free Resize Order

For a free resize, select "Eddie Resize" in your account dashboard and follow the step-by-step instructions.

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Ok! Let's connect.

We’d Love to answer your questions! You can check our FAQ or Email us at any time. To speak with a Giddy Expert, you can call or chat with us during business hours (Daily 9am-12/1-5pm)

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Let's talk!

Phone hours: 9-12/1-5 CST

(512) 270-3980

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Tracking Your Shipment

Track your order's delivery by clicking the button below.

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Next Steps

In order to process your refund, we'll first need some more information. How would you prefer to be contacted?

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Cancel My Order

Contact us to refuse your order and start processing your refund.

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Resize Information

You must receive your first order before you're eligible to redeem your first free resize.

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Lost Package Form

Sorry if you're experiencing issues with your delivery. Please describe your issue in the form below and we'll fix it asap.

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No Active Orders

We didn't find any active orders on your account.

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Thanks!

We sincerely appreciate you being an Eddie® customer. If you have another question, hit RESTART. If you're done, hit CLOSE TOOL.

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Eddie by Giddy
Need help? Using our customer service tool is fast & easy.
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×
QUICK SIZING CHART (INCHES)
Flaccid
Girth (in)
ED
Frequency
Eddie
Size
0 - 3 1⁄4
FREQUENT
RARE
A
A
3 5⁄16 - 3 5⁄8
FREQUENT
RARE
A
B
3 11⁄16 - 3 7⁄8
FREQUENT
RARE
B
C
3 15⁄16 - 4 3⁄16
FREQUENT
RARE
C
D
4 1⁄4 +
FREQUENT
RARE
D
D
In between sizes? The smaller size will be more effective.
Measure the girth (not length or width) of your penis by wrapping a tape measure around the base of the shaft, where Eddie will be worn.
Find your Eddie size.
Based on your selection of: Frequent ED
Measure the girth of your penis while it's erect/hard by wrapping a tape measure around the base of the shaft, where Eddie will be worn. Measurement results are in inches.
FLACCID
ERECT
0 – 3 1/4 ”
Size: B
3 5/16 – 3 5/8 ”
Size: B
3 11/16 – 3 7/8 ”
Size: C
3 15/16 ” +
Size: D
0 – 3 5/8 ”
Size: A
3 11/16 – 3 7/8 ”
Size: A
3 15/16 – 4 3/16 ”
Size: B
4 1/4 ” +
Size: C
0 – 4 1/16 ”
Size: B
4 1/8 – 4 1/2 ”
Size: B
4 9/16 – 4 7/8 ”
Size: C
4 15/16 ” +
Size: D
0 – 4 1/2 ”
Size: A
4 9/16 – 4 7/8 ”
Size: A
4 15/16 – 5 1/4 ”
Size: B
5 5/16 ” +
Size: C

Why are you canceling?

did not work

did not know it was a subscription

does not fit (too losse or too light)

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UPDATED COUPON Code

You used to have the TRYEDDIE20 coupon for $20 off but that's now been updated to FLASH30 coupon for $30 off.

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