Is Eddie Right for You? - Eddie by Giddy

Here are some of the most frequently asked questions from Eddie users.

How do I get a different size?

Free resizes are included with all orders, which allows you to resize your Eddie® for free, as many times as you need, as long as it's a different size as your other orders!

If you request a refund after resizing your Eddie, you may be asked to submit a photo of all your Eddies cut in half before your refund is processed. (Standard household scissors should work.)

For help with resizing, reach out to us at [email protected]. For the fastest service, use the same email address you used to place your order.

How do I get a refund?

Eddie® is a medical device used during sexual activity, so we are unable to accept any devices that have been used or delivered. For one-time and initial subscription purchases, you can get a refund for the full cost of your order, minus $25 per Eddie (as long as it's in the first 60 days of receiving your order.) This covers shipping, handling, fulfillment, and payment processing. Express shipping costs, replacement tension bands, and carrying cases are not eligible for refunds.

If you are requesting a resize or a refund, you may be asked to submit a photo of all your Eddies cut in half before your refund is processed. (Standard household scissors should work.)

Situations vary depending on your order details:

One-Time Purchase Refunds

If you placed a one-time purchase order and would like a refund, you're eligible to receive a full refund for your order minus $25 per Eddie.

Subscription Refunds

If you have a subscription and would like a refund on your first delivery, you're eligible to receive a full refund for your order minus $25 per Eddie.
If you have a subscription and would like a refund on the second delivery, you have two options:
- If you refuse the shipment, you're eligible to receive a full refund for your order minus $25 per Eddie. Please contact [email protected] if you have questions about refusing deliveries.
- If you receive the shipment, you're eligible to receive a 35% store credit per Eddie.

For help with a refund, please reach out to us at [email protected]. For the fastest service, use the same email address you used to place your order.

What does Eddie feel like?

Eddie is a polycarbonate/ABS alloy coated in medical-grade, multilayer proprietary thermoplastic elastomer (TPE) that is environmentally-friendly and resistant to chemicals and abrasions. Eddie is durable, soft to the touch, and free of PVC, latex, and phthalates.

Wearing Eddie®

We recommend trying Eddie® alone, first, before trying it with a partner, to become familiar with how it feels and works. Eddie can be worn when your penis is flaccid (soft) or erect (hard). Wear Eddie at the base of your penis, in front of the testicles, with the opening facing down. Eddie can be used before, during, or after foreplay or intercourse. It depends on your preference, and what provides the best result for you and/or your partner.

Eddie® by itself was not designed to help you achieve an erection, but the ED Guide video series has information and exercises focusing on sex, arousal, achieving erections, and more.

How fast is shipping?

Your order will be fulfilled next business day and shipped for free via USPS First Class (estimated 5 to 7 business days). Express shipping via USPS Priority is also available for an additional fee. *Please note that some delays may occur due to COVID.

Here are some of the most frequently asked questions from Eddie users.

How do you wear Eddie?

Eddie can be applied when your penis is flaccid (soft) or erect (hard).

Place Eddie at the base of your penis, in front of your testicles, with the opening facing down.

Wrap one of the tension bands around the ends of the device. Use the blue band for less constriction, or use the orange band for maximum constriction.

For those with limited hand strength, an alternative method is to wrap the tension band around Eddie before placing it on your penis, then gently pull Eddie apart to create a wider opening, while sliding it down onto the base of your penis. You can also try covering the device in lubricant to assist.

Talk to your doctor before using Eddie. We recommend trying Eddie alone, first, before trying it with a partner, to become familiar with how it feels and works.

When do I put Eddie on?

Eddie can be worn when your penis is flaccid (soft) or erect (hard). It can be used before, during, or after foreplay or intercourse. It depends on your preference, and what provides the best result for you and your partner. Eddie by itself was not designed to help you achieve an erection, but the ED Guide video series has information and exercise focusing on sex, intimacy, arousal, achieving erections, and more.

We recommend trying Eddie alone, first, before trying it with a partner, to become familiar with how it feels and works.

Can I use Eddie with pumps and pills?

For men with mild to moderate ED, Eddie can be used as a standalone option. For men with moderate to severe ED, Eddie can be used simultaneously with ED medications, a vacuum pump, or other treatments as indicated by a medical provider. Always talk to your doctor before introducing a new ED treatment.

How long can I wear Eddie?

We recommend wearing Eddie for no longer than 30 minutes at a time, and waiting 60 minutes in between uses. Refer to the Instructions for Use and safety warnings included with your Eddie for more information.

How long will Eddie last?

Eddie is made from durable, medical-grade materials that will last an extended period of time if you follow the usage, cleaning, and storage instructions. We recommend replacing your Eddie every 3-4 months to keep it as effective and hygienic as possible.

You might also replace your Eddie if:

You have changed sexual partners
You or your partner is suffering from a viral bacteria, or contagious medical condition
Your Eddie has lost tension or cleanliness from frequent use