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    This information does not constitute medical advice and it should not be relied upon as such. Consult with your doctor before modifying your regular medical regimen.

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    © Copyright 2022 Giddy™   |   All Rights Reserved.

    Welcome to the Eddie® Customer Service Tool!

    This automated tool is designed to answer all of your questions quickly and easily, without having to wait on hold. Hit CONTINUE to get started.

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    Welcome to the Eddie® Customer Service Tool!

    Have you already purchased an Eddie®?

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    Ok! How can we help?

    We’d love to answer your questions! Call, chat, or email Customer Support or call a Nurse at any time during normal business hours

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    Chat

    To open the chat and start talking to an Eddie by Giddy expert, please hit LAUNCH CHAT.

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    Let's talk!

    Phone hours: 9-12/1-5 CST

    (512) 270-3980

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    Email Support

    Please describe your question or issue in the form below and we'll email you back within 24 hours!

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    Thanks! We'll email you back within 24 hours.

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    Top FAQs

    Here are some of the most frequently asked questions from Eddie users.

    How do I get a different size?

    Free resizes are included with all orders, which allows you to resize your Eddie® for free, as many times as you need, as long as it's a different size as your other orders!

    If you request a refund after resizing your Eddie, you may be asked to submit a photo of all your Eddies cut in half before your refund is processed. (Standard household scissors should work.)


    For help with resizing, reach out to us at [email protected]. For the fastest service, use the same email address you used to place your order.

    How do I get a refund?

    Eddie® is a medical device used during sexual activity, so we are unable to accept any devices that have been used or delivered. For one-time and initial subscription purchases, you can get a refund for the full cost of your order, minus $25 per Eddie (as long as it's in the first 60 days of receiving your order.) This covers shipping, handling, fulfillment, and payment processing. Express shipping costs, replacement tension bands, and carrying cases are not eligible for refunds.

    If you are requesting a resize or a refund, you may be asked to submit a photo of all your Eddies cut in half before your refund is processed. (Standard household scissors should work.)


    For help with a refund, please reach out to us at [email protected]. For the fastest service, use the same email address you used to place your order.

    What does Eddie feel like?

    Eddie is a polycarbonate/ABS alloy coated in medical-grade, multilayer proprietary thermoplastic elastomer (TPE) that is environmentally-friendly and resistant to chemicals and abrasions. Eddie is durable, soft to the touch, and free of PVC, latex, and phthalates.

    Wearing Eddie®

    We recommend trying Eddie® alone, first, before trying it with a partner, to become familiar with how it feels and works. Eddie can be worn when your penis is flaccid (soft) or erect (hard). Wear Eddie at the base of your penis, in front of the testicles, with the opening facing down. Eddie can be used before, during, or after foreplay or intercourse. It depends on your preference, and what provides the best result for you and/or your partner.

    Eddie® by itself was not designed to help you achieve an erection, but the ED Guide video series has information and exercises focusing on sex, arousal, achieving erections, and more.

    How fast is shipping?

    Your order will be fulfilled next business day and shipped for free via USPS First Class (estimated 5 to 7 business days). Express shipping via USPS Priority is also available for an additional fee. *Please note that some delays may occur due to COVID.

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    Did you purchase from EddiebyGiddy.com?


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    Where did you place your order?


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    How can we help?

    Please choose from the following options.

    Resize
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    Resize Form (Walmart)

    Please fill out the form below to receive your free resize. Note: Walmart requires a photo of the receipt from your Eddie purchase. Forgot your size? see sizing chart here

    Accepted file types: .jpg and .png

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    How can we help?

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    Resize Form (Amazon)

    Please fill out the form below to receive your free resize. Note: You will need your Amazon order number, desired size, and shipping info. see sizing chart here

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    How can we help?

    Please choose from the following options.

    Resize
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    Resize Form

    Please fill out the form below to receive your free resize. Note: You will need to know where you got your Eddie®, desired size, and shipping info. see sizing chart here

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    Top FAQs

    Here are some of the most frequently asked questions from Eddie users.

    How do you wear Eddie?

    Eddie can be applied when your penis is flaccid (soft) or erect (hard).

    Place Eddie at the base of your penis, in front of your testicles, with the opening facing down.

    Wrap one of the tension bands around the ends of the device. Use the blue band for less constriction, or use the orange band for maximum constriction.

    For those with limited hand strength, an alternative method is to wrap the tension band around Eddie before placing it on your penis, then gently pull Eddie apart to create a wider opening, while sliding it down onto the base of your penis. You can also try covering the device in lubricant to assist.

    Talk to your doctor before using Eddie. We recommend trying Eddie alone, first, before trying it with a partner, to become familiar with how it feels and works.

    When do I put Eddie on?

    Eddie can be worn when your penis is flaccid (soft) or erect (hard). It can be used before, during, or after foreplay or intercourse. It depends on your preference, and what provides the best result for you and your partner. Eddie by itself was not designed to help you achieve an erection, but the ED Guide video series has information and exercise focusing on sex, intimacy, arousal, achieving erections, and more.

    We recommend trying Eddie alone, first, before trying it with a partner, to become familiar with how it feels and works.

    Can I use Eddie with pumps and pills?

    For men with mild to moderate ED, Eddie can be used as a standalone option. For men with moderate to severe ED, Eddie can be used simultaneously with ED medications, a vacuum pump, or other treatments as indicated by a medical provider. Always talk to your doctor before introducing a new ED treatment.

    How long can I wear Eddie?

    We recommend wearing Eddie for no longer than 30 minutes at a time, and waiting 60 minutes in between uses. Refer to the Instructions for Use and safety warnings included with your Eddie for more information.

    How long will Eddie last?

    Eddie is made from durable, medical-grade materials that will last an extended period of time if you follow the usage, cleaning, and storage instructions. We recommend replacing your Eddie every 3-4 months to keep it as effective and hygienic as possible.

    You might also replace your Eddie if:

    • You have changed sexual partners
    • You or your partner is suffering from a viral bacteria, or contagious medical condition
    • Your Eddie has lost tension or cleanliness from frequent use
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    Sorry about that.

    For all issues other than resizes, you'll need to contact the seller of your Eddie®.

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    Thanks!

    You've reached the end of the tool. Please select RESTART if you have another question. Have a great day!

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    Sizing Chart

    Please select PREVIOUS to go back to the resize form.

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    Login

    An account was automatically created when you purchased Eddie. Login with the email address used to place your order. If you're unsure, select "Forgot Password" to reset it.

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    Has your Eddie® order already been delivered to you?

    If you received an order but it's incorrect, choose YES. If your tracking information shows it is still on the way, choose NO.

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    How can we help you?

    Please choose from the following topics.

    Resize
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    Received wrong order
    Eddie broke
    Eddie doesn't work
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    How can we help you?

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    Change my size
    I can't find my package
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    Made a mistake on my order
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    Free Resize

    In order to see results, Eddie must be the right size. That's why we include resizes for free. Want to try a different size?

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    Next Steps

    To complete your refund, we ask that you upload a photo of your Eddie cut in half. Standard household scissors should work.

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    Upload photo of Eddie® cut in half

    To complete your refund, we ask that you upload a photo of your Eddie cut in half. Standard household scissors should work.

    Accepted file types: .jpg and .png

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    We're Sorry!

    Unfortunately, it looks like your order was placed outside of the 60 day guarantee period, as well as our added 15 day grace period. As a courtesy, we'd like to offer you $30 off your next order.

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    Wrong Order Form

    Sorry if you're experiencing issues with your order. Please fill out the form below and we'll fix the issue within 24 hours.

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    Wrong Order Form

    Sorry if you're experiencing issues with your order. Please describe the issue in the form below and we'll fix it asap.

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    Replacement Orders

    We're sorry to hear about your experience. It looks like the one-time replacement offer on your account already been redeemed, so we'd like to offer you $30 off the price of a new order.

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    Replacement Orders

    We're sorry to hear about your experience. We would like to offer you a one-time replacement Eddie for $25, which includes shipping and handling.

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    Sorry about that.

    Unfortunately, it looks like your order was placed outside of the 60 day guarantee period, as well as our added 15 day grace period. As a courtesy, we'd like to offer you $30 off your next order.

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    Thanks!

    A ticket has been created for your subscription renewal, including the $30 discount. You should receive a confirmation email in the next 24 hours.

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    Update Subscription

    To make changes to your subscription, select "Subscriptions" in your account dashboard in order to make any changes.

    select 'Subscriptions' from the menu
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    Placing a Free Resize Order

    For a free resize, select "Eddie Resize" in your account dashboard and follow the step-by-step instructions.

    select 'Subscriptions' from the menu
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    Ok! Let's connect.

    We’d Love to answer your questions! You can check our FAQ or Email us at any time. To speak with a Giddy Expert, you can call or chat with us during business hours (Daily 9am-12/1-5pm)

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    Let's talk!

    Phone hours: 9-12/1-5 CST

    (512) 270-3980

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    Tracking Your Shipment

    Track your order's delivery by clicking the button below.

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    Next Steps

    In order to process your refund, we'll first need some more information. How would you prefer to be contacted?

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    Cancel My Order

    Contact us to refuse your order and start processing your refund.

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    Resize Information

    You must receive your first order before you're eligible to redeem your first free resize.

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    Lost Package Form

    Sorry if you're experiencing issues with your delivery. Please describe your issue in the form below and we'll fix it asap.

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    No Active Orders

    We didn't find any active orders on your account.

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    Thanks!

    We sincerely appreciate you being an Eddie® customer. If you have another question, hit RESTART. If you're done, hit CLOSE TOOL.

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    Eddie by Giddy
    Need help? Using our customer service tool is fast & easy.
    Loading Chat
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    ×
    QUICK SIZING CHART (INCHES)
    Flaccid
    Girth (in)
    ED
    Frequency
    Eddie
    Size
    0 - 3 1⁄4
    FREQUENT
    RARE
    A
    A
    3 5⁄16 - 3 5⁄8
    FREQUENT
    RARE
    A
    B
    3 11⁄16 - 3 7⁄8
    FREQUENT
    RARE
    B
    C
    3 15⁄16 - 4 3⁄16
    FREQUENT
    RARE
    C
    D
    4 1⁄4 +
    FREQUENT
    RARE
    D
    D
    In between sizes? The smaller size will be more effective.
    Measure the girth (not length or width) of your penis by wrapping a tape measure around the base of the shaft, where Eddie will be worn.
    Find your Eddie size.
    Based on your selection of: Frequent ED
    Measure the girth of your penis while it's erect/hard by wrapping a tape measure around the base of the shaft, where Eddie will be worn. Measurement results are in inches.
    FLACCID
    ERECT
    0 – 3 1/4 ”
    Size: B
    3 5/16 – 3 5/8 ”
    Size: B
    3 11/16 – 3 7/8 ”
    Size: C
    3 15/16 ” +
    Size: D
    0 – 3 5/8 ”
    Size: A
    3 11/16 – 3 7/8 ”
    Size: A
    3 15/16 – 4 3/16 ”
    Size: B
    4 1/4 ” +
    Size: C
    0 – 4 1/16 ”
    Size: B
    4 1/8 – 4 1/2 ”
    Size: B
    4 9/16 – 4 7/8 ”
    Size: C
    4 15/16 ” +
    Size: D
    0 – 4 1/2 ”
    Size: A
    4 9/16 – 4 7/8 ”
    Size: A
    4 15/16 – 5 1/4 ”
    Size: B
    5 5/16 ” +
    Size: C

    Why are you canceling?

    did not work

    did not know it was a subscription

    does not fit (too losse or too light)

    ↻ restart

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