FAQ and Support
How does Giddy treat ED?
With Eddie. Our wearable, utility-patented, FDA Registered Class II medical device designed specifically to help men with erectile dysfunction (ED) maintain an erection. Eddie’s the most innovative wearable device designed to treat ED in history. Now it’s available over-the-counter to men and their partners looking for a treatment for ED, or for an increase in their performance.
We also produced the ED Guide. A dynamic, in-depth video series that helps men and their partners with the mental, physical, lifestyle, and relationship aspects of ED. The ED Guide is led by experts in urology, psychology, functional medicine, fitness, nutrition, sexology, and others, so you get professional help to achieve a real result.
How do you wear Eddie?
Eddie can be applied when your penis is flaccid (soft) or erect (hard).
Place Eddie at the base of your penis, in front of your testicles, with the opening facing down.
Wrap one of the tension bands around the ends of the device. Use the blue band for less constriction, or use the orange band for maximum constriction.
For those with limited hand strength, an alternative method is to wrap the tension band around Eddie before placing it on your penis, then gently pull Eddie apart to create a wider opening, while sliding it down onto the base of your penis. You can also try covering the device in lubricant to assist.
Talk to your doctor before using Eddie. We recommend trying Eddie alone, first, before trying it with a partner, to become familiar with how it feels and works.
When do I put Eddie on?
Eddie can be worn when your penis is flaccid (soft) or erect (hard). It can be used before, during, or after foreplay or intercourse. It depends on your preference, and what provides the best result for you and your partner. Eddie by itself was not designed to help you achieve an erection, but the ED Guide video series has information and exercise focusing on sex, intimacy, arousal, achieving erections, and more.
We recommend trying Eddie alone, first, before trying it with a partner, to become familiar with how it feels and works.
How is Eddie different from a cock ring?
Eddie is a utility patented, FDA Registered Class II medical device. It’s the most innovative wearable product designed to treat ED in history. Cock rings aren’t.
Eddie comes with access to a dynamic video series about ED and sex, for free, led by experts in sexual health and wellness. Cock rings don’t.
Eddie is shaped like an oval, or “omega”, so that it actually fits the penis for a comfortable experience. Cock rings are shaped like a circle. We don’t know why, the penis isn’t a circle. This means cock rings clench the penis all around, causing pain and discomfort.
Eddie comes with two different tension bands, the blue “Sport” band and Comfort band, so you can adjust the fit and feel from Eddie. Cock rings don’t.
Eddie constricts the veins, but not the arteries or urethra. This means better blood flow, and more open, natural-feeling ejaculation. Cock rings constrict everything, leading to pain and sometimes backwards ejaculation.
Eddie is made from medical-grade materials. An advanced multilayer polycarbonate/ABS alloy and coated in proprietary thermoplastic elastomer (TPE). Cock rings aren’t.
How long will Eddie last?
Eddie is made from durable, medical-grade materials that will last an extended period of time if you follow the usage, cleaning, and storage instructions. We recommend replacing your Eddie every 3-4 months to keep it as effective and hygienic as possible.
You might also replace your Eddie if:
- You have changed sexual partners
- You or your partner is suffering from a viral bacteria, or contagious medical condition
- Your Eddie has lost tension or cleanliness from frequent use
What if I want a different size?
Giddy provides free Size Insurance with all orders, which allows you to resize your Eddie for free, as many times as you need, as long as it’s a different size as your other orders!
If you request a refund after resizing your Eddie, you may be asked to submit a photo of all your Eddies cut in half, before your refund is processed. (Standard household scissors should work.)
For help with resizing, reach out to us at [email protected]. For the fastest service, use the same email address you used to place your order.
What’s the refund policy?
Eddie is a medical device, as such, we are unable to accept returns. As part of our 60 Day Money-Back Guarantee, refunds may be provided for the full cost of your order, minus $24.95 per Eddie. This covers shipping, handling, fulfillment, and payment processing. Replacement tension bands and carrying cases are not eligible for refunds.
If you resize your Eddie before requesting a refund, you may be asked to submit a photo of all your Eddies cut in half, before your refund is processed. (Standard household scissors should work.)
For help with a refund, please reach out to us at [email protected]. For the fastest service, use the same email address you used to place your order.
Are there any side effects or risks to using Eddie?
Eddie doesn’t cause any of the side effects of ED pills. When used properly, Eddie should not result in any harmful side effects. Side effects resulting from misuse of Eddie should be minor and infrequent. It’s important to closely follow all warnings, precautions, recommendations, and instructions for use included with your Eddie. As with any medical device, we recommend consulting your doctor before use.
I have a medical condition. Will Eddie still work for me?
Eddie works for many men with medical conditions that cause ED. However, without an in-person evaluation by a doctor, we’re not able to diagnose or advise our customers about any medical conditions they have, and how it may or may not interfere with using Eddie.
Men with various medical conditions including Diabetes, Low testosterone, Heart Disease, Obesity, Prostate Cancer, Depression, Anxiety, PTSD and others, have reported successful results with Eddie. We recommend speaking with a doctor about your questions and concerns. We’re happy to provide whatever information we can to assist.
Can I use Eddie with pumps and pills?
For men with mild to moderate ED, Eddie can be used as a standalone option. For men with moderate to severe ED, Eddie can be used simultaneously with ED medications, a vacuum pump, or other treatments as indicated by a medical provider. Always talk to your doctor before introducing a new ED treatment.
Is Eddie registered with the FDA?
Yes. Eddie is an FDA Registered Class II medical device for maintaining penile rigidity in men with erectile dysfunction.
What is Eddie made of?
Eddie is a polycarbonate/ABS alloy coated in medical-grade, multilayer proprietary thermoplastic elastomer (TPE) that is environmentally-friendly and resistant to chemicals and abrasions. Eddie is durable, soft to the touch, and free of PVC, latex, and phthalates.
Can I use lubricants with Eddie?
Yes. Eddie can be used with any water-based, oil-based, or silicone-based lubricants.
Do you have any other sizes?
Currently, Eddie is available in four sizes; A, B, C, and D. These four sizes are capable of accommodating about 99% of American males. For now, Giddy accommodates sizes in this range only.
We’re always looking to improve how we help men and their partners affected by ED. We plan to expand our product line to include an even wider population of body types, shapes, and sizes.
How long can I wear Eddie?
We recommend wearing Eddie for no longer than 30 minutes at a time, and waiting 60 minutes in between uses. Refer to the Instructions for Use and safety warnings included with your Eddie for more information.
How do I clean my Eddie?
Your Eddie and tension bands can easily be cleaned by rinsing them with warm water and lathering them with a non-abrasive, antibacterial soap. Avoid using bleach, chlorine, or any chemicals that could irritate the skin or cause an allergic reaction. After rinsing and lathering, rinse again then dry using a paper towel, towel, or air-dry.
How fast is shipping?
We provide shipping in 3 to 5 business days from the time your order is placed.*
As soon as your order is on the way, you will be emailed a tracking number at the email address you used to place your order. Giddy must have your accurate delivery address and Eddie sizing information on file to complete your order.
*Please note that due to COVID-19 and the ongoing financial challenges faced by the USPS, some delays in shipping may occur. We appreciate your patience as we work to provide the fastest service possible during these difficult times.
Is shipping discreet?
Yes. Your Eddie will arrive in a discreet, unbranded package to protect your privacy. Additionally, your personalized ED Guide videos are accessible by password-protected login only.
Do you deliver to PO boxes?
Yes! We have upgraded our delivery capabilities and can now deliver to PO box addresses.
Do you ship internationally?
We do not offer international shipping at this time, but we are currently making arrangements to expand overseas. If you would like us to notify you when our products are available in your country, please provide us with your information below:
Do you accept returns?
Eddie is a medical device, and by law cannot be returned, re-packaged, or recycled. However, a refund can be provided within the first 60 days of receiving your order.
To receive a refund, please reach out to our customer care team. A refund is provided for the full cost of your order, minus $24.95 per Eddie. This amount is required to cover the costs of shipping, handling, fulfillment, payment processing, and other services required to complete your order. Replacement tension bands and carrying cases are not eligible for refunds.
I can’t find my package.
We’re sorry if you’re experiencing issues with your delivery. If you have received confirmation from UPS or USPS that your package has been delivered, but you do not see your package at the address you provided, you will need to contact them directly. Here’s their information:
UPS Support 1-(800)-742-5877
USPS Support 1-(800)-275-8777
What is the Stay-Giddy Plan?
Reports show that less than 15% of people actually clean their sex health devices as recommended.
The Stay-Giddy Plan is our subscription option for Eddie. Sign up and automatically receive fresh Eddies and tension bands every 4 months. Your payment information on file will be charged the appropriate amount, and your Eddie and bands will be shipped for free in 5-7 business days.
Benefits of the Stay-Giddy Plan:
- Saves you around 25% compared to a one-time purchase.
- Keeps your Eddie and bands clean, safe, and pleasing to yourself and your partner.
- Over time, with use, Eddie and the bands will stretch and lose tension. Replacing them regularly will maintain an optimal fit, feel, and results.
- You can have extra Eddies and tension bands ready to go, and conveniently stored in various locations.
- Replacing your Eddie and bands is recommended if you change sexual partners or you or your partner contract an STI.
To change or cancel your Stay-Giddy Plan, email us at[email protected].
Do you have a financial assistance program?
We do not currently offer a financial assistance program. However, we offer frequent promotions, discounts, and an installment plan through a service called QuadPay, which will be an available option on the checkout page.
Is Eddie covered by my insurance?
Eddie is not covered by insurance (yet). However, we offer frequent promotions, discounts, and an installment plan through a service called QuadPay, which will be an available option on the checkout page.
How can I leave a review?
We love hearing stories from men and their partners experiencing the benefits of Eddie and the ED Guide video series. You can help others make an important decision by leaving a review at our Testimonials Page. Thanks for your support!
What does a purchase include?
Each Eddie order includes:
- 1 or 2 Eddies (depending on which pack you order)
- 3 orange “Sport” Tension Bands per Eddie
- 3 blue “Comfort” Tension Bands per Eddie
- Personalized ED Guide video curriculum
Visit our Product page for more information.
How do I reset my account password?
Sorry if you’re having issues with your account. You can reset your password here. You’ll then receive an email with instructions to regain access. Please use the email address you used to place your order.
Can I add an extra Eddie to my order?
When purchasing an Eddie 1-Pack or 2-Pack, during checkout you may have the option to add additional Eddies at a lower cost. It’s a great way to add an extra “backup” Eddie to your order without paying full price. Any extra Eddies you add will also come with 6 tension bands (3 of each strength). Please note: If you add an Eddie to a 1-pack, you’ll receive a 2-pack. If you add an Eddie to a 2-pack, you’ll receive a 2-pack plus a separate 1-pack.
Can I speak to someone on the phone?
Giddy customer support is currently provided exclusively via email. If you’d like to leave a detailed voice message at (512) 522-0143, please include your email address and someone from our customer care team will contact you in 3 to 5 business days. If you’re an existing customer, please provide the email address you used when placing your order, so we can better assist you.
What happens if I cancel my "Stay-Giddy" subscription plan?
We don't charge any cancellation fees. Simply cancel at any time by logging in to your account profile and managing your subscription(s). You can also update payment info, update your address, or check the status of upcoming deliveries.
For assistance, please fill out this contact form and our Customer Care team will reply as soon as possible.
M-F, 9-6pm CST
1209 E Cesar Chavez St.
Austin, TX 78702